Refund policy

Refund Policy – Ultramart
Last updated: March 2026

Ultramart is committed to providing quality products and excellent service. This policy is in line with the Consumer Protection Act (CPA) of South Africa.

Returns and Refunds
Customers may request a return if:

• The incorrect item was delivered

• The product is defective or faulty

• The product was damaged during delivery

Returns must be reported within 7 days of delivery for damaged or incorrect items.

In accordance with the CPA, defective products may be returned within 6 months of delivery.

Defective or Faulty Products
If a product is found to be defective, Ultramart will offer:

• A repair

• A replacement

• Or a full refund

All returned items may be inspected before a refund or replacement is approved.

Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days and provide:

• Your order number

• Photos of the product and packaging

We will arrange collection and resolve the issue at no additional cost.

Cooling-Off Period (Online Orders)
Customers may cancel an online order within 5 business days of delivery, provided the item is unused, in original packaging, and in resellable condition.

Return courier costs for this type of return are the responsibility of the customer.

Refund Process
Once a return is approved and received, refunds are processed within 7–14 business days.

Refunds will be issued via the original payment method.

Non-Returnable Items
Returns may not be accepted for:

• Products damaged due to misuse or negligence

• Normal wear and tear

• Items not in original condition (unless defective)

Exchanges
Where applicable, exchanges may be offered or a store credit provided.

Contact Us
For all return or refund requests, please contact:
support@ultramart.co.za

Please include your order number and details of your request.